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Returns & Exchanges

Returns/Exchanges:

We hope that you will enjoy your purchase, but if you changed your mind, you can return the merchandise within 30 days of receiving date. Please note that restocking fee up to 15% may apply to your credit.

Refund will be given as: Money Back.

Product must be received new, unused condition. 

For sanitary health concerns we cannot accept the returns of products that have been used or opened.

 

Unclaimed Packages:

Packages that were send to customer and returned to us by shipping carrier for reasons such as: "Incorrect Shipping Address", "Unclaimed", "No Authorized Recipient Available" will be refunded to customer. Original shipping rate that was paid by us to shipping carrier will be deducted from refund.

 

Damaged Shipments:

If items you received were damaged during transit, you should contact our Customer Service within 24 hours of confirmed delivery date. Except when delivery occurs on Friday or legal or Federal Holiday than notification should be on the next available business day. Please note that you will be provided with printable return label and you will not be charge for returning the package or restocking fee. 

 

How to Return:

    • Complete the return form provided for download here [pdf] or [doc]
    • If possible, re-use your original shipping box and packing materials to secure the item(s)
    • Address your package to :
VALLEY-BEAUTY.COM
P.O. BOX 4462
SKOKIE IL 60076-4462

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